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Privacy Policy

PRIVACY POLICY

MOMENTUM Website Services Privacy Policy

Last Updated: 25 September 2025

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1. Introduction

This Privacy Policy outlines how MOMENTUM Website Services (ABN: 42364166132) ("we", "us", "our") collects, uses, discloses, and protects your personal information. We are an Australian business located in Labrador, QLD, and are committed to safeguarding your privacy in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to anyone who interacts with our services, including our website visitors and customers. By using our services, you consent to the data practices described in this policy.

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2. Information We Collect

We collect personal information that is reasonably necessary for us to provide and improve our services. The types of information we may collect include:

  • Identification and Contact Information: Your name, address, email address, and phone number.

  • Account Information: If you create an account, we collect your username, password, and registration details.

  • Payment and Billing Information: When you make a purchase, we collect necessary payment information, such as credit card details (processed via a secure third-party payment gateway) and billing addresses.

  • Technical Data: Your IP address, browser type, device information, and operating system.

  • Usage Data: Information about your interactions with our website, including pages visited, time spent, and links clicked.

  • Communication Data: Records of our correspondence with you, including support inquiries and feedback.

 

We collect this information through various methods, including:

  • Directly from you: When you provide information through forms, account registration, purchases, or communications with us.

  • Automatically: Through cookies and other tracking technologies as you interact with our website.

  • From third-party sources: Where you have consented, such as from our business partners or social media platforms.

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3. How We Use Your Information

We use your personal information for the primary purpose for which it was collected, and for related secondary purposes that you would reasonably expect. These purposes include:

  • To Provide and Improve Services: Fulfilling service agreements, providing customer support, personalising your experience, and optimising our website and service offerings.

  • Communication: Responding to your inquiries, sending important service updates, and managing your account.

  • Marketing and Advertising: Sending you promotional materials about our services that may be of interest to you. You will always have the option to opt-out of receiving such communications.

  • Security: Protecting our website and services from fraudulent or malicious activities.

  • Legal Compliance: Complying with our legal and regulatory obligations in Australia.

  • Analytics and Performance Monitoring: Analysing website traffic and user behaviour to improve our services and user experience.

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4. Sharing and Disclosure of Your Information

We do not sell your personal information. We may disclose your personal information to the following categories of third parties:

  • Service Providers: We engage third-party companies to perform functions on our behalf, such as payment processors, cloud hosting providers, and email marketing service providers. We only share information necessary for them to provide their services to us.

  • Business Partners: With whom we may collaborate to offer specific services or promotions, but only with your consent.

  • Legal Authorities: When required by Australian law or to respond to a legal process (e.g., a court order or subpoena).
     

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

  • Using secure protocols such as HTTPS/TLS for data transmission.

  • Implementing firewalls and other network security measures.

  • Regular security assessments.

  • Restricting access to personal information to authorised personnel only.

  • Training our employees on data security and privacy best practices.
     

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee its absolute security.
 

6. Your Rights and Choices under Australian Law

Under the Australian Privacy Act, you have the following rights regarding your personal information:

  • Right to Access: You can request access to the personal information we hold about you. We will respond to your request within a reasonable period.

  • Right to Correction: You can request that we correct any information we hold about you that is inaccurate, out of date, incomplete, irrelevant, or misleading.

  • Right to Opt-Out of Marketing: You can opt-out of receiving direct marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.

  • Right to Make a Complaint: If you believe we have breached the Australian Privacy Principles, you have the right to make a complaint. Please contact us first so we can try to resolve the issue.
     

To exercise these rights, please contact us using the information provided below.
 

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required for legal, accounting, or business record-keeping purposes. When your personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.
 

8. International Data Transfers

Some of our service providers may be located overseas. If we transfer your personal data outside of Australia, we will take reasonable steps to ensure that the overseas recipient handles the information in a manner consistent with the Australian Privacy Principles.

9. Children's Privacy
 

Our services are not directed to children under the age of 15. We do not knowingly collect personal information from children under 15 without verifiable parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
 

10. Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze website traffic. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website.
 

11. Website Analytics

We use analytics tools, such as Google Analytics, to collect information about your interactions with our website. This data is used to analyze website performance and improve user experience. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
 

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website, and the "Last Updated" date will be revised. We encourage you to review this policy periodically.
 

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

MOMENTUM Website Services Labrador, QLD, Australia ABN: 42364166132 Email: support@websitesforsmallbusiness.biz
 

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

OAIC Online: www.oaic.gov.au Phone: 1300 363 992

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